Terms and Conditions

Welcome to Unhook. These Terms and Conditions outline the rules and regulations for using our application and services.

1. Acceptance of Terms

By downloading, installing, or using Unhook, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these terms, please do not use our Service.

2. Age Requirements

Unhook is available to users aged 12 and above. The app contains no adult content, nudity, or explicit material. We focus solely on providing tools and support for building healthy habits and tracking progress.

3. Account Creation and Security

When creating an account, you must provide accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your account information remains current

4. Subscription and Payments

Unhook offers both free and premium features through subscription plans. By subscribing to our premium features:

• You authorize regular payments through your chosen payment method
• Subscriptions automatically renew unless cancelled 24 hours before the renewal date
• Refunds are handled according to the App Store's refund policy
• Subscription changes take effect at the next billing cycle

5. Community Guidelines

Our community thrives on mutual support and respect. Users must:

• Foster a supportive and encouraging environment
• Respect privacy and confidentiality
• Share only appropriate, recovery-focused content
• Help maintain community safety by reporting concerns
• Avoid self-promotion or commercial activities
• Engage in constructive, respectful dialogue

5.1 Content Guidelines & Moderation

Users must not post content that:

• Contains sexually explicit material or pornography
• Promotes violence, self-harm, or hatred
• Includes harassment, bullying, or threatening language
• Violates others' privacy or intellectual property
• Contains illegal content or promotes illegal activities
• Includes spam, scams, or misleading information

We employ automated moderation tools powered by OpenAI that may flag and remove prohibited content without prior notice. Our system:

• Automatically screens all user-generated content
• Removes content that violates our guidelines
• May temporarily restrict posting privileges for policy violations
• Can lead to account suspension for repeated or severe violations

If you believe your content was incorrectly moderated, you may appeal the decision through our support channels. We reserve the right to make final decisions on all content moderation matters.

6. Intellectual Property

Unhook's content and technology are protected by intellectual property laws:

• All trademarks, logos, and brand features are our exclusive property
• App content and design elements are copyright protected
• Our recovery methodology and features are proprietary
• User-generated content rights are retained by users, with limited license granted to us

7. Limitation of Liability

While we strive for excellence, please understand that:

• Results vary based on individual commitment and circumstances
• We're not responsible for indirect or consequential damages
• Our liability is limited to the amount paid for the service
• Technical issues may occasionally affect service availability
• External links and resources are not under our control

8. Subscription Terms

Premium features are available through subscription:

• Payments are processed securely through Apple's App Store
• Subscriptions auto-renew unless cancelled 24 hours before renewal
• Price changes will be notified in advance
• Refunds are handled according to App Store policies
• Premium features may be modified with notice

9. Termination

Account termination may occur under these circumstances:

• Violation of these terms or community guidelines
• Extended period of account inactivity
• At user's request for account deletion
• Legal or regulatory requirements

10. Dispute Resolution

In case of disputes:

• We encourage direct communication for resolution
• Formal disputes will be resolved through mediation
• Applicable law is that of our jurisdiction
• Users retain right to seek legal remedies

11. Privacy

Your privacy matters to us. Our Privacy Policy details how we collect, use, and protect your personal information. By using Unhook, you consent to our privacy practices as described in our Privacy Policy.

12. Service Availability

Unhook is currently available for iPhone, iPad, and Apple Watch. We regularly release updates to improve 'app's functionality and security. While we strive for continuous service, we may:

• Modify or discontinue features with notice
• Require app updates for continued use
• Experience temporary service interruptions
• Expand to additional platforms in the future

13. Content Rights

All content within Unhook, including but not limited to text, graphics, logos, and software, is our exclusive property. You may not:

• Copy or modify the app or its content
• Reverse engineer the software
• Remove copyright or trademark notices
• Use our content for commercial purposes

14. Disclaimer

Unhook is provided "as is" without warranties of any kind. While we strive for excellence, we do not guarantee that:

• The app will always be error-free or uninterrupted
• All features will be available on all platforms
• The app will meet all individual needs
• All content will be completely accurate

15. Contact Information

For questions about these terms, contact us at hello@getunhook.com