Privacy Policy
Last update:
At Unhook, we understand the sensitive nature of your recovery journey. This Privacy Policy explains our commitment to protecting your privacy and how we handle your information.
1. Information Collection
1.1 Personal Information
To enhance your recovery journey, we collect:
- Account information (email, username, date of birth if provided)
- Recovery tracking data and progress metrics
- App preferences and settings
- Optional community interactions and contributions
- Support communications
1.2 Technical Information
Our system automatically collects:
- Device information (operating system, app version)
- Usage patterns and session data
- Performance metrics
- IP address for service optimization
How We Use Your Information
Your information helps us provide and improve Unhook in the following ways:
- Personalizing your recovery journey
- Syncing your progress across Apple devices
- Providing community support features
- Sending important updates and notifications
- Improving app features and user experience
- Analyzing overall recovery trends (anonymized)
3. Data Protection
We implement industry-leading security measures:
- SSL/TLS encryption for all data transmission
- AES-256 encryption for stored data
- Regular security audits and penetration testing
- PCI-DSS compliance for payment processing
- Secure data centers with 24/7 monitoring
4. Data Sharing
We never sell your personal information. Data sharing is limited to:
- Essential service providers (hosting, analytics)
- Apple's App Store services for subscriptions
- Legal requirements (if mandated)
- Emergency situations (to protect users)
5. Your Privacy Controls
You have full control over your privacy settings:
- Choose what information to share in your profile
- Manage notification preferences
- Control community visibility settings
- Export or delete your data
- Opt out of anonymous analytics
Young Users
Unhook is available to users aged 12 and above. To protect our younger users:
- Enhanced privacy settings are enabled by default
- Community features have additional safety measures
- Content is carefully moderated
- No adult content or explicit material is allowed
7. Data Retention
We keep your data only as long as necessary:
- Active accounts: Data retained for continuous service
- Inactive accounts: Data archived after 12 months
- Deleted accounts: Data removed within 30 days
- Anonymous data: Kept for app improvement
8. Updates to Privacy Policy
We may update this policy to reflect app changes or legal requirements. You'll be notified of significant changes through the app or email.
9. Content Moderation
To maintain a safe environment, we use automated content moderation:
- User-generated content is automatically screened for prohibited material
- We use OpenAI's moderation API to detect potentially harmful content
- Content is analyzed for violence, hate speech, sexual content, and other prohibited categories
- Flagged content may be automatically removed or held for review
- We don't store the full text of removed content longer than necessary for safety purposes
- You can appeal moderation decisions through our support channels
For privacy-related inquiries, contact us at hello@getunhook.com
10. International Data Transfers
When we transfer your data across borders, we ensure:
- Compliance with international privacy laws
- Appropriate data transfer agreements
- Standard contractual clauses where required
- Regular audits of international partners